1. General
All orders are subject to product availability. While we make every effort to maintain accurate stock information on our website, occasional discrepancies may occur.
If an item you ordered becomes unavailable, we will ship the available items and contact you to choose one of the following options:
- Wait for the item to be restocked
- Receive a refund for the unavailable item
2. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Products in your order
- Selected payment method
The shipping amount displayed at checkout is the final shipping cost payable by the customer.
3. Returns
3.1 Returns Due to Change of Mind
We accept returns for change of mind provided that:
- The return request is made within 10 days of receiving the item
- The item is unused, unwashed, and in resalable condition
- The product is returned with original packaging and tags intact
Once the return is received and approved:
- The refund will be issued as a Gift Card / Store Credit for future purchases
- You will be notified via email once the refund is processed
Shipping charges paid at the time of purchase are non-refundable.
4. Delivery Terms
4.1 Transit Time
Orders typically take 3–7 working days to be delivered after dispatch.
- Dispatch time: 1–2 working days
- Transit time: 3–7 working days
Delivery times may vary depending on location and external factors.
4.2 Dispatch Time
Orders are generally dispatched within 2 business days after payment confirmation.
Our warehouse operates Monday to Saturday, excluding national and regional holidays.
In such cases, we take necessary steps to minimize delays.
4.3 Change of Delivery Address
Requests to change the delivery address can be accommodated only before the order has been dispatched.
4.4 Items Out of Stock
If any item in your order is temporarily out of stock:
- We may hold the order until the item is available
- Other items in the order will be reserved during this period
4.5 Delivery Time Exceeded
If your order has not been delivered within the estimated timeframe, please contact us so we can investigate with the courier partner.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking link via email or SMS to monitor shipment progress based on updates provided by the courier service.
6. Parcels Damaged in Transit
If your parcel arrives damaged:
- Please reject the delivery if possible and inform us immediately
- If the parcel was delivered in your absence, contact us with images of the damaged package and product
Our support team will guide you on the next steps.
7. Cancellations
- Orders can be cancelled before dispatch without any charges
- Once an order has been dispatched, it cannot be cancelled
- For dispatched orders, please refer to our Refund & Return Policy
8. Insurance
All parcels are insured against loss or damage during transit, as per the courier partner’s coverage terms.
8.1 Process for Parcels Damaged in Transit
We will initiate a refund or replacement after the courier partner completes their investigation and approves the claim.
8.2 Process for Parcels Lost in Transit
If a parcel is confirmed lost by the courier after investigation, we will process a refund or replacement accordingly.
9. Customer Support
For any shipping, delivery, return, or order-related queries, please contact us at:
info@glamvibes.in
Glam Vibes – Customer Support
Vadodara, Gujarat, India